Live Chat Agent Job at After Hours Pediatrics, United States

  • After Hours Pediatrics
  • United States

Job Description

After Hours Pediatrics provides urgent care for children when families need support beyond the traditional clinic day. Our team delivers after-hours pediatric care during evenings, weekends, and holidays, with board-certified pediatricians and on-site lab and X-ray services that help families get timely answers and treatment.

In this role, you will help create a responsive, reassuring first point of contact for parents and caregivers seeking care information and next steps. As a Live Chat Agent, you will support families with clear communication, help them navigate the visit process, and ensure important concerns are routed quickly to the right clinical team members.

Responsibilities
  • Respond to patient and parent inquiries through live chat promptly and professionally.
  • Triage common questions and direct urgent concerns to appropriate clinical staff.
  • Schedule appointments and assist families with registration and intake information.
  • Provide accurate information about services, hours, insurance, and visit preparation.
  • Document chat interactions clearly and escalate complex issues when needed.
  • 1+ year of experience handling patient or customer inquiries in a chat-based support environment.
  • Experience with appointment scheduling, patient registration, and insurance verification processes.
  • Experience using EHR systems.
  • Experience recognizing urgent concerns and escalating them appropriately to clinical staff.
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Work From Home
  • Stock Option Plan

Job Tags

Remote work, Weekend work, Afternoon shift

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